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December 14, 2006
Top Stories
ING FINALIZES DEAL WITH ACCENTURE-LED TEAM...Accenture, Atos Origin, Getronics and KPN have each signed seven-year contracts with ING to jointly supply workplace services for 53,000 ING employees in Europe. As part of the agreement, approximately 430 ING employees in the Netherlands and Belgium will transfer to Atos Origin, Getronics and KPN. The workplace services include the provision, installation, maintenance and support of desktops, laptops, printers and telephones. The contracts have a total value of €750 million, including VAT. Each of the four companies, which together comprise ING’s preferred supplier team, will fulfill different aspects of ING’s workplace services needs. The value of the deal for Accenture is worth €52 million.
VERITAS CAPITAL ACQUIRES PEARSON GOVERNMENT SOLUTIONS...Veritas Capital Partners, a leading private equity firm, has agreed to acquire Arlington, VA-based Pearson Government Solutions (PGS) from Pearson plc, the international media and education company. Veritas Capital will pay $600 million of consideration, and as part of the agreement Pearson plc will retain a minority interest in PGS. Veritas Capital has particular expertise investing in companies that provide outsourcing services to government agencies.
ANN TAYLOR RENEWS CONVERGYS CONTRACT...Convergys Corporation will continue to deliver customer service for Ann Taylor, a premier American women’s specialty retailer, under the terms of a contract renewal. Working with Convergys, Ann Taylor has achieved outstanding customer satisfaction scores. According to BizRate, Ann Taylor achieved a 9.5 rating on a scale of 10 versus a 7.68 average for the industry overall in 2005.
MOTIF OPENS OPERATIONS CENTER IN MANILA...Motif, Inc. announced the opening of a new operations center in Manila, Philippines. Motif now provides operational redundancy and access to a diverse talent pool for its clients by offering services across its India center and the new Manila center.
Posted by jbowles at 06:55 PM
New Business
The European Commission has awarded a Unisys led consortium, ONE4EU, four out of seven lots of the ESP-DESIS Call for Tender (External Service Provision for Development, Studies and Support of Information Systems). ESP-DESIS represents a major milestone in Unisys relationship with the European Commission.
Safety Insurance Group Inc. has licensed Computer Sciences Corporation's Exceed Claims, Billing and Client insurance software. Safety also has signed a 10-year agreement with CSC for applications support and managed hosting services. Safety plans to process policies for lines of insurance business other than auto on Exceed components to provide more flexible and scalable billing and claims services to its customers. Terms of the agreement were not disclosed.
Barclays Global Investors (BGI), a division of U.K.-headquartered banking-services provider, Barclays Bank, has awarded a financial-services contract to JPMorgan Worldwide Securities Services, a part of the New York-headquartered financial-services provider, JP Morgan Chase. Under the terms of the contract, JPMorgan will manage almost all the European investment operations of BGI.
BancTec, a leading global provider of document and payment processing solutions, has entered a multi-year agreement to provide outsourced accounts payable services for Safety-Kleen, a North American leader in waste management. Services performed by BancTec will include the extraction, preparation and scanning of the invoices, as well as the indexing of the images in Safety-Kleen’s AP system.
Posted by jbowles at 06:52 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)359-9356 or send an email.
Posted by jbowles at 06:50 PM
December 07, 2006
Top Stories
CONVERGYS TO PROVIDE HR SUPPORT FOR INTERCONTINENTAL HOTELS ASIA...Convergys Corporation has signed a 6-year contract to provide human resources business process outsourcing services to support the Asia Pacific region of the InterContinental Hotels Group. Convergys service centers in Bangalore, India; Kuala Lumpur, Malaysia; and Dalian, China, will provide HR data administration and payroll services for IHG corporate and reservations center employees in the Asia Pacific region.
UNISYS TEAMS WITH WIPRO TECHNOLOGIES...Unisys Corporation announced a global alliance with Wipro Technologies, the global IT services business of Wipro Ltd. to establish an integrated means to execute go-to-market and delivery activities for managed services. Under the terms of the alliance, Wipro Technologies will work with Unisys to jointly provide deskside and hardware support services and multi-lingual service desk services for global customers.
RITTENMEYER NAMED EDS PRESIDENT...EDS has promoted Ron Rittenmeyer to the position of president. He will also retain his current role as chief operating officer. Jeff Heller, who has served as president since returning to EDS in 2003, has been named vice chairman. Both appointments are effective immediately. As president and chief operating officer, Rittenmeyer is responsible for all of EDS' global operations. Heller retains his position on the EDS Board of Directors and as a primary conduit to EDS' client base.
ORGANIZATIONS RIPE FOR HR OUTSOURCING...Organizations are primed for human resources (HR) outsourcing as they look to standardize HR processes and focus on business issues, according to a new survey by Hewitt Associates, a global human resources services company. Hewitt’s research shows that companies that have already outsourced HR activities are satisfied with their outsourcing arrangement and are realizing the benefits they hoped to gain.
Posted by jbowles at 07:05 PM
New Business
ExcellerateHRO has signed a contract to provide Benefits Administration Services for Bank of America, one of the world's largest financial institutions. Under the five-year agreement, ExcellerateHRO will provide flexible benefits plan services to more than 10,000 Bank of America associates in the United Kingdom, Ireland and Canada.
ExcellerateHRO has signed a contract to provide Benefits Administration Services for 7-Eleven, Inc., the largest chain in the convenience retailing industry. Under the 64-month renewal agreement, ExcellerateHRO will continue providing 7-Eleven's U.S. employees with Health and Welfare and Employee Profit Sharing/401(k) Plan administration, as well as Deferred Compensation Plan services added under the new contract.
EDS has been selected as a prime contractor for the U.S. Department of Veterans Affairs (VA) VistA Contractor Services (VCS) program. EDS is one of eight companies selected under a blanket purchasing agreement (BPA) worth approximately $1 billion, over a potential 10-year term, including options and award term periods. Under the agreement, EDS will provide applications maintenance and sustainment services for Veterans Health Information Systems Technology and Architecture (VistA).
Perot Systems Corporation announced that Whirlpool Corporation has selected eServ, its product development support company, to Provide custom engineering services as a preferred supplier. Under terms of the two-year contract, eServ will support select engineering projects from Whirlpool Corporation's cleaning and fabric care product groups. The agreement also includes extension options for up to an additional two years of service. Financial terms of the contract were not disclosed.
PFSweb, Inc. has been chosen by Katun Corporation, the world’s leading alternative supplier to the office equipment industry, to provide logistics and order fulfillment services for its Canadian operations.
Verizon Business will provide the U.S. Department of Agriculture's Forest Service with a wide range of voice communications services for its more than 1,100 offices. The five-year task order, under category 3 of the U.S. General Services Administration's CONNECTIONS contract, is valued at up to $37 million. It includes a one-year commitment and four one-year optional renewals.
The Resources Information Technology Program Office of Department of Defense’s TRICARE Management Activity awarded Unisys a contract to configure commercial-off-the-shelf software for the Military Health System’s enterprise-wide Medical Treatment Facility billing and accounts receivable operations. The project is known as the Patient Accounting System Charge Master-Based Billing (CMBB) program.
Posted by jbowles at 07:05 PM
Alliances
Pitney Bowes Management Services and NewlineNoosh have entered into a strategic alliance that will enable PBMS to expand the mailstream services it currently offers customers to now include commercial and marketing print. Under the terms of the agreement, PBMS can sell NLN managed services for print at its more than 1,600 customer locations in the U.S. NLN’s services complement PBMS’ existing print communications, print asset management, centralized reprographic management and best site services offerings.
Posted by jbowles at 07:04 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)359-9356 or send an email.
Posted by jbowles at 07:03 PM
