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March 01, 2007
New Business
Circuit City Stores, a U.S.-based retailer of consumer electronics, has renewed an outsourcing learning services contract with Convergys, a Cincinnati-headquartered BPO services provider, for two years. The financial terms of the contract were not disclosed. Convergys has been offering its outsourcing services to Circuit City since 1999.
GlaxoSmithKline and Genpact have signed a multiyear contract to provide finance and accounting services for GlaxoSmithKline’s U.K. corporate business operations. The duration and financial terms of the contract were not disclosed. This is the third contract in two years to be signed between the pharmaceutical giant and Genpact.
ClientLogic, which recently merged with SITEL, Corp., announced the expansion of its partnership with XM Satellite Radio to continue providing customer service, technical support and customer retention services for XM’s 7.6 million subscribers in the U.S. and Canada. ClientLogic currently services XM Satellite Radio from contact centers in three nearshore and offshore locations.
Posted by jbowles at March 1, 2007 05:19 PM
