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March 08, 2007

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TECHNOLOGY KEY TO FAO SUCCESS, EVEREST STUDY FINDS...Findings from a new Everest Research Institute study entitled “Technology Innovation – Delivering Higher Value in Finance and Accounting Outsourcing” reveals over 70 percent of Finance and Accounting Outsourcing (FAO) suppliers and the majority of experienced FAO customers view technology as playing a key role in ensuring the future success of their FAO environments.

IBM NETS $217 MILLION BTO CONTRACT WITH AMERICAN AIRLINES...IBM announced a $217 million, 7.5-year Business Transformation Outsourcing (BTO) agreement with American Airlines to transform and manage many of the airline's human resource (HR) functions. IBM's suite of automated services and technologies complemented by best practices for human resources administration, will be integrated with Mercer's administrative and consulting expertise. IBM will provide American support for standardized human resources processes including training, recruitment and staffing and HR-related information technology and call-center support and team with Mercer to provide the airline and its employees a comprehensive package of HR services.

UNISYS COMPLETES SALE OF MEDIA BUSINESS...Unisys Corp. has completed the sale of its media business to Atex Group Limited, a U.K.-based provider of software solutions and services to the global media industry. The agreement to sell the business was disclosed in November 2006 as part of previously announced plans by Unisys to divest businesses that are not central to its core strategy. The terms of the transaction were not disclosed.

BASF TAPS BT AMERICAS FOR MANAGED SERVICES...BT Americas Inc. has entered into a three-year, multi-million dollar managed services agreement with BASF Corporation, the world's largest chemical company, to deliver and manage a wide area network (WAN) service infrastructure for its North American region (United States, Canada and Mexico). Under the terms of the contract, BT will transform BASF’s existing WAN environment to a state-of-the-art, Internet Protocol (IP)-based network to support BASF’s expanding business.

CAPGEMINI TO OPEN CONTACT CENTER IN KANSAS...Capgemini will open a 600-seat contact center and begin serving clients in October. This will be the seventh Capgemini contact center in North America. When the center becomes fully operational, it is expected to generate more than $8 million in annual salaries in the Junction City area. Capgemini will begin recruiting personnel for the center in June.

Posted by jbowles at March 8, 2007 03:54 PM