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June 20, 2007
Top Stories
ACCENTURE SIGNS MULTI-YEAR DEAL WITH WASHINGTON GAS LIGHT...Washington Gas Light Co. and Accenture have signed a multi-year agreement for Accenture to provide business process outsourcing, and service and technology enhancements to Washington Gas. Washington Gas expects to pay approximately $350 million for a combination of capital expenditures and services over the 10-year business process outsourcing agreement, which will help the utility enhance its technology, business processes and workforce performance to improve customer service. The company also has agreed to pay an additional $16.4 million for the purchase of IT equipment and software from Proquire, an Accenture affiliate.
CAPGEMINI NAMES NORTH AMERICA BPO LEADER...Capgemini has named Deputy Global BPO Leader David Poole to lead the Capgemini Business Processing Outsourcing (BPO) North America organization. In assuming the additional role of North American Leader, Poole will be responsible for driving, building, and growing BPO opportunities in existing and new North American markets. Poole will report directly to Hubert Giraud and David Bonner, Head of Capgemini Americas Outsourcing Business Unit. He also maintains his current role as Deputy Global BPO leader.
EDS TOPS BLACK BOOK RANKINGS...EDS has earned the number one position on the “Top 50 Best Managed Global Outsourcing Vendors” list compiled by the Brown-Wilson Group for The Black Book of Outsourcing from Wiley Publishers. EDS was also listed as the leading global information technology outsourcing (ITO) vendor; number three for global human resources outsourcing (HRO) vendors for ExcellerateHRO, the human resources outsourcing business of EDS and Towers Perrin; and number seven for global business process outsourcing (BPO) vendors for EDS/MphasiS.
HEWITT ANNOUNCES REAL ESTATE RESTRUCTURING...As part of its previously announced restructuring program and in conjunction with an ongoing review of its real estate portfolio, Hewitt Associates, Inc. announced its intention to consolidate facilities, and in some cases, exit certain properties. The actions are expected to result in a pretax charge of between $30 million and $45 million over the next two or three quarters, beginning in the fourth quarter of fiscal 2007. Ongoing analysis and decision-making may impact the amount and timing of the charges.
Posted by jbowles at 05:28 PM
New Business
Accenture has been awarded a minimum five-year contract to provide Enbridge Gas Distribution Inc., an affiliate of Enbridge Inc., with business process outsourcing (BPO) services related to billing; billing inquiry; collections; and emergency and service call center management. The services will be provided by Accenture Business Services for Utilities (ABSU), -- an Accenture industry BPO unit and one of the largest providers of outsourcing services to Utilities in North America.
Hexaware Technologies, a leading global IT services provider, has been selected by a major System Integrator in Japan to develop a core bespoke application for the IT modernization of the Postal department of a South East Asian country. The first phase of the deal worth US$18 million has been signed. This is the first core application development of its kind for the postal department or in the logistics domain for Hexaware and is the largest ever APAC deal for the company.
Rockwell Collins announced an expanded strategic relationship with HCL Technologies Ltd. Under the terms of this renewable agreement, HCL will serve as an extension of Rockwell Collins’ engineering centers, delivering high value services such as software, hardware and mechanical engineering for full product lifecycle development. Approximately 300 HCL engineers, professionals and experts will be dedicated be Rockwell Collins’ offshore design and development centers in Chennai and Bangalore.
Posted by jbowles at 05:27 PM
European News
Luxoft, Russia’s largest provider of high-end IT outsourcing services to clients such as Deutsche Bank, IBM, UBS, T-Mobile and Dell, will play key thought leader and sponsorship roles at the RUSSOFT Forum 2007 event and the Better Software Conference. Luxoft will serve as a Gold level sponsor for the RUSSOFT Forum 2007, a two-day conference being held in St. Petersburg, Russia June 20–22, 2007 at the Hotel Park Inn Pribaltiyskaya.
Posted by jbowles at 05:20 PM
Everest Group to Present “Developing and Managing CRO Relationships” Webinar on June 27
The pharmaceutical industry has made great strides in how it pursues, executes and manages clinical research organization (CRO) solutions over the last several years. But as the proverbial ‘functional’ vs. ‘full-service’ debate continues to rage, pharma executives want to know how to take advantage of the more advanced sourcing models deployed by other industries that are more mature in their outsourcing efforts. Todd Hintze, Principal of Everest Group, and Rich Kabrt, Engagement Director at Everest Group, will discuss developing and managing CRO relationships in a one-hour Webinar on June 27, 2007 at 10 a.m. CDT.
The Webinar will be comprised of a 45-minute presentation followed by 15 minutes of questions and answers for participants. The Webinar will take place on June 27, 2007 at 10 a.m. CDT (USA)
To register, please visit: http://www.everestgrp.com/Webinars.
Posted by jbowles at 05:20 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)359-9356 or send an email.
Posted by jbowles at 05:19 PM
June 13, 2007
Top Stories
EVEREST RESEARCH: FAOs MUST INNOVATE TO SURVIVE...To stave off competition in today’s dynamic marketplace and capitalize on promising growth opportunities, Finance & Accounting Outsourcing (FAO) suppliers must differentiate themselves by investing in technology, focusing on vertical industries, and adapting business strategies to provide complex end-to-end Finance and Accounting (F&A) processes, according to a new, in-depth study from the Everest Research Institute. The multi-process FAO market has more than doubled since the beginning of 2005 and is now nearly a USD 2 billion market growing at over 25 percent annually. For additional information and an extract of the Global FAO Supplier Landscape study, please visit www.outsourcing-center.com. You may also call 214-451-3110 to schedule a personal briefing appointment.
CSC-LED ALLIANCE GETS $528 MILLION OPTION EXTENSION FROM NSA...Computer Sciences Corporation announced that the Eagle Alliance, a CSC-led joint venture, has received notification from the National Security Agency (NSA) of its intent to exercise the three-year option on the Groundbreaker contract. This option, with an expected value of $528 million, was included in the originally announced award value of Groundbreaker in July 2001. The option will extend Eagle Alliance's performance on the program through September 30, 2011.
KENEXA ACQUIRES RPO PIONEER STRAIGHTSOURCE...Kenexa has acquired Dallas-based StraightSource. For more than 10 years, StraightSource has been providing recruitment process outsourcing (RPO) services to leading Fortune 500 companies. StraightSource offers both comprehensive and modular recruitment solutions through every aspect of the recruitment process. Financial details of the transaction were not disclosed.
SAVVION EXPANDS IN INDIA...To meet the growing demand for business process management, Savvion has opened a second office in Mumbai, and brought on board a former SAP sales leader to help guide the expansion and manage India’s BPM market demand. Savvion is a global BPM leader, with premier customers and partners such as Genpact, Infosys, Intelenet Global Services, Integra Screen, Patni, Tata Consulting Services, Satyam, and Wipro in India.
SECURITY EXPERT JOINS PEROT SYSTEMS...Donna A. Bucella, former director for the United States Terrorist Screening Center (TSC), has joined Perot Systems Corporation to lead the development and implementation of the company's homeland security sector strategy.
Posted by jbowles at 05:25 PM
New Business
The U.S. Department of Defense (DoD) awarded Unisys a follow-on contract to enhance visibility in the worldwide military logistics supply chain. The contract, which includes firm fixed-price and time and materials work, is worth approximately $28 million in the first year, if the government continues to order time and materials work at the current level. The total value of the contract could be approximately $112 million if the government exercises all options and continues to order time and materials work at the current level.
First Midwest Securities Inc., an Illinois-based brokerage firm, has selected EDS SOLCORP's WealthServ Investments platform to manage all of its front and back office needs. This new client engagement represents another important applications-related win for EDS in the financial services industry while accelerating EDS SOLCORP's expansion into the U.S. market. First Midwest Securities is an employee-owned independent brokerage firm.
CambridgeSoft Corporation has selected DarwinSuzsoft to establish an offshore development center (ODC) in Dalian, China. Creating a dedicated staff to support the continuous advancement of CambridgeSoft’s scientific analysis solutions, DarwinSuzsoft is extending the software leader’s reach to customers in China, Japan and other key Pacific Rim markets.
E.ON U.S. has selected Accenture and SAP for the utility’s largest-ever information technology (IT) transformation project. The goal of the E.ON U.S. Customer Care System (CCS) project is to implement a single system that replaces the different legacy customer systems at its subsidiaries, Louisville Gas and Electric Company and Kentucky Utilities Company.
Posted by jbowles at 05:24 PM
European News
IBM says it will buy Telelogic AB, a Swedish software company, for about $745 million. Telelogic provides software development solutions and has more than 8,000 customers worldwide, primarily in aerospace and defense, telecommunications and automotive industries. Headquartered in Malmö, Sweden, with U.S. headquarters in Irvine, Calif., Telelogic has more than 1,100 employees and operations in 22 countries. Last year, the company reported revenues of approximately $208 million.
Posted by jbowles at 05:24 PM
Global Sourcing Supply Far Exceeds Demand; Only Handful of ‘Mega’ Companies Fully Leveraging Offshore Business Support Services Advantages
Although Global Sourcing for business process services is a $17-plus billion (US) market and continues to grow steadily at a 40 percent annual rate, the majority of companies in developed nations have still not yet offshored in a significant way according to Everest Group, a leading independent advisor on global sourcing.
In response to these issues, Everest will hold a one-hour Webinar on Thursday, June 21, at 9 a.m. CDT / 10 a.m. EDT / 7:30 p.m. IST. Hosted by Jim Mikell and Sheetal Bahl, Research Director, Everest Research Institute, this webinar will will present a “how to” guide for assessing global sourcing opportunities within your organization and discuss the following topics.
• Trends in adoption of global sourcing across industries, including offshoring, outsourcing and captive operations
• Successful approaches to assessing opportunities for global sourcing with any organization
• Lessons learned on topics such as benchmarking, requests for proposal, and change management
To register, please visit: http://www.everestgrp.com/Webinars.
Posted by jbowles at 05:24 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)359-9356 or send an email.
Posted by jbowles at 05:23 PM
June 06, 2007
Top Stories
CERIDIAN TO BE ACQUIRED BY THL PARTNERS AND FNF...Ceridian Corporation, Thomas H. Lee Partners, L.P. and Fidelity National Financial, Inc. have entered into a definitive merger agreement under which Ceridian will be jointly acquired by THL Partners and FNF in an all cash transaction valued at approximately $5.3 billion. Ceridian shareholders will receive $36.00 per share in cash for each share of common stock they hold. Ceridian is a leading provider of human resources, transportation and retail information management services, serving businesses and employees in the U.S., Canada and Europe.
HP, BT EXPAND ALLIANCE...HP and BT announced an expansion of their alliance to meet growing customer demands for standardized and flexible collaborative IT and network services around the globe. The strengthened alliance positions the two companies as preferred partners in the management of outsourced IT and network services and builds on a successful three-year go-to-market model that has attracted more than $1.5 billion in contract revenue since 2004 and more than 25 customers, including FirstGroup, Aker Kvaerner and Anglo-American.
KELLY SERVICES EXPANDS IN CHINA...Kelly Services, Inc. has acquired P-Serv, a company specializing in temporary staffing, permanent staffing,outsourcing and executive search with operations in Mainland China, Hong Kong and Singapore. The acquisition increases Kelly's global footprint to 33 countries and territories.
Posted by jbowles at 08:58 PM
New Business
HP has signed a managed print services contract with Maritz, a sales and marketing services company. Under terms of the contract, HP’s Managed Print Services unit will deploy a modular suite of scalable imaging and printing products, supplies, management software and professional services to help St. Louis-based Maritz streamline printing processes and lower costs.
Colombian airline Avianca has chosen IBM to operate and manage its information technology, in a deal valued at $12 million. IBM will provide services including administration of the airline's datacenter operations, end-user support services including helpdesk and onsite support, inventory administration, network management, and support for mainframe and midrange server systems.
EDS announced that it has signed a contract with Public Works and Government Services Canada, with an option for up to three years of follow-on support, to implement an advanced mission planning system for the Canadian Department of National Defence (DND).
Posted by jbowles at 08:57 PM
European News
Unisys Corporation announced that its Norwegian subsidiary signed a worldwide IT outsourcing contract with Norway-based Elopak, a leading global packaging company. Under the terms of the six-year contract, signed in the first quarter of 2007, Unisys will provide Elopak with a comprehensive suite of IT services. The contract has an estimated value to Unisys of $18.6 million. Unisys will provide outsourcing services to support more than 1,500 Elopak employees at 33 locations in 25 countries on five continents.
Schindler, one of the world’s largest suppliers of escalators and elevators worldwide, selected ADP to supply and maintain its payroll system. Schindler chose ADP’s single-source, multilingual, multicurrency payroll outsourcing service GlobalView to gain a single-source payroll solution for Schindler’s 16,000 employees across 14 European countries.
Eversheds, one of the largest full-service law firms in the world, has outsourced its UK Service Desk, desk-side support and datacenter hosting and management to Computacenter under a £27 million contract. Computacenter Services will manage and host the firm’s datacenter environments and provide 24x7 IT support services to 4,000 users across Europe and Asia.
Posted by jbowles at 08:57 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)359-9356 or send an email.
Posted by jbowles at 08:56 PM
