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September 05, 2007

International News

BT has extended its outsourcing contract with Xansa until March 2014. Xansa will continue to manage BT's UK operations for finance and accounting (F&A) transaction processing, ledger and payroll services leveraging a combination of Xansa's onshore and offshore capabilities in shared service centers in UK and India. Building on a 20 year relationship, this extension worth £128 million over six years to Xansa, covers F&A processing, accounts payable, cash, treasury, payroll, ledger and reporting services.

Accenture is helping United Utilities, which manages and operates electricity distribution and wastewater networks in northwest England, improve its customer service performance through a nine-year business process outsourcing agreement. Accenture is responsible for delivering all services across back-office functions related to income, debt recovery and billing operations.

Convergys Corporation announced a new agreement to provide consulting services to Telecom Egypt, the largest fixed line provider in the Middle East and Africa serving over 11 million subscribers. As part of the new agreement, Convergys is providing its industry expertise to implement a Business Process Re-engineering project to enhance Telecom Egypt’s billing operations. Convergys will re-engineer all billing processes to align them with Telecom Egypt’s new billing platform.

Tata Consultancy Services (TCS) and Roche, one of the world's leading research-focused healthcare groups in the fields of pharmaceuticals and diagnostics
headquartered in Basel, Switzerland, have announced a partnership to advance Roche's Global Capacity Building Initiative (GCBI).

Anglo-Dutch IT services group LogicaCMG plc has signed a declaration of intent with Royal KPN NV to take over responsibility for all human resources and payroll activities for all KPN workers in the Netherlands. Financial details were not disclosed. The company said roughly 60 KPN employees will be transferred to LogicaCMG.

Ericsson and Finnish operator Elisa, the largest provider of enterprise communication services in Finland, have signed an agreement for managed services under which Ericsson will manage and develop Elisa's multivendor enterprise back-office environment. Ericsson will be responsible for remote maintenance and change management for traditional and IP-based PBXs used by Elisa's enterprise customers. In addition, the contract covers part of the field service in the Uusimaa region of Finland.

Posted by jbowles at September 5, 2007 06:39 PM