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January 23, 2008

International News

Bharti Airtel Limited, a group company of Bharti Enterprises and India's leading integrated telecom services provider, has strengthened its existing relationship with IBM. IBM will bring in its global expertise in areas including the telemedia business, distribution, enterprise segments and business resilience. The new agreement is estimated to be US$150 million.

EDS was awarded a 12-month contract with the Victorian Department of Infrastructure to run a pilot program to trial new technology designed to dramatically increase cargo movement for the Port of Melbourne by integrating information from thousands of users into one online system. The program aims to replicate the success of Spain’s Port of Valencia, one of the first in the world to successfully integrate a port’s supply chain into a single information portal.

Experian has selected Perot Systems to support, maintain and develop its legacy applications and also includes new product development. Financial details of the multi-year agreement were not disclosed. The business relationship includes applications development, legacy systems, applications maintenance & support, and testing services for Experian’s ISDD (Information Solutions Design and Delivery) applications portfolio which spans across new applications technologies, mainframe technologies and legacy applications. These services and solutions will be developed in Perot Systems India and Experian UK.

R.R. Donnelley & Sons Company has been awarded a new multi-year agreement to produce nearly 350 telephone directory titles annually for pan-European distribution by European Directories S.A., which is among Europe’s top five directories companies. The agreement is valued at approximately $200 million. Serving approximately 700,000 customers, European Directories is a geographically diversified directories group, with number one or strong positions in several markets across Europe, including The Netherlands, Finland, Denmark, Poland, Austria, Czech Republic, Sweden, Gibraltar and Slovakia.

IBM announced three new services agreements in Australia--National Australia Bank, Commonwealth Bank of Australia, Queensland State Government of Australia.

The Netherlands’ Government Agency for Social Services, UWV KCC’s Customer Service Operations, successfully completed certification to the COPC (Customer Operations Performance Center Inc.) Customer Service Provider Standard. UWV is the first government agency to receive certification in customer service operations.

Posted by jbowles at January 23, 2008 07:16 PM