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February 06, 2008
International News
Accenture will provide South West Water with customer-care and billing services and manage South West Water’s back-office operations under a 10-year outsourcing agreement the two companies signed recently. Under the agreement, Accenture will help South West Water enhance its technology, business processes and workforce performance to improve service levels for its customer base in Devon, Cornwall and parts of Dorset and Somerset counties in England while controlling service-delivery costs.
WM-data will be running core parts of the IT systems for one of Norway’s largest IT users, the Norwegian Department of Labour and Welfare, NAV. The contract covers the hosting and monitoring of more than 400 servers, data management and backup, consultancy regarding the change processes and reporting. This contract means an extension of existing contracts already covering products, onsite services and a general frame agreement for consultancy. NAV highlighted WM-data’s quality of services and its solid business model as the main reasons behind its choice of service provider.
In addition, as part of the contract win with the Department of Education in Oslo, WM-data will be running the joint IT systems for all of Oslo’s primary and secondary schools. The solution covers the running of more than 350 servers ensuring that all 170 schools in Oslo with more than 28,000 clients and 75,000 users have a high performing core infrastructure including desktop service, service desk, mail solution, firewalls with virus protection and the learning platform Fronter for all students.
Posted by jbowles at February 6, 2008 07:24 PM
