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February 20, 2008

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OFFSHORE CALL CENTER OUTSOURCING GROWING RAPIDLY...Outsourcing call center work to offshore destinations is in a rapid growth phase with key delivery centers such as India, Philippines and central and Eastern Europe experiencing annual growth rates in excess of 30 percent, according to a new Everest Research Institute study. Consolidation of processes within the customer management function and across buyers’ business units has become the primary focus of Contact Center Outsourcing (CCO) solutions with investment in technology solutions and global delivery mechanisms serving as catalysts, according to the study.

HP FIRST QUARTER EARNINGS UP...HP announced financial results for its first fiscal quarter ended Jan. 31, 2008, with net revenue of $28.5 billion, up 13% from a year earlier and up 8% when adjusted for the effects of currency. In the first quarter, GAAP operating profit was $2.6 billion and GAAP diluted earnings per share (EPS) was $0.80, up from $0.55 in the prior-year period. Non-GAAP operating profit was $2.8 billion, with non-GAAP diluted EPS of $0.86 up from $0.65 in the prior-year period.

COMPUCOM OPENS NOC IN DALLAS...CompuCom Systems, Inc. announced the opening of a newly expanded Network Operations Center (NOC) located in Dallas to include remote monitoring and management services for its growing client base. Through its new facility, CompuCom offers a comprehensive suite of network, server, wireless, security, database, application and 7x24x365 network performance management services and user administration capabilities. The Dallas-based location is part of CompuCom’s network of Certified Delivery Centers that provide a broad range of onshore, nearshore and offshore infrastructure management capabilities.

THE RIGHTTHING ACQUIRES AIRS...The RightThing, a leader in customized recruitment process outsourcing (RPO) announced the acquisition of AIRS, a recruitment training and sourcing technology company, based in Wilder, VT. The acquisition will enhance The RightThing’s services by integrating AIRS recruitment sourcing software as well as training solutions, delivering customers a comprehensive suite of tools.

Posted by jbowles at February 20, 2008 06:44 PM