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March 19, 2008

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EDS ACQUIRES ASSETS OF UK NETWORK SERVICE FIRM...EDS has acquired the assets of Nexagent, a Reading, UK-based provider of innovative hardware and software solutions for network service provisioning and advanced IP-based services across multi-network environments. Financial terms of the transaction were not disclosed. The transfer of assets is effective immediately. The acquisition builds upon EDS’ ongoing investment in the company’s networking services capabilities and the EDS Global Services Network, which connects more than 500 EDS service delivery sites worldwide to clients though a single, secure, fully redundant network.

TATA OPENS LARGEST U.S. CENTER...Tata Consultancy Services (TCS) unveiled its largest campus in America this week in a suburb of Cincinnati. TCS is investing around $20 million in the campus called Seven Hills Park, while also taking advantage of tax incentives of a similar amount from the state of Ohio. TCS will employ about 1,000 locals and use campus to service its North American customers, especially the Nielsen Company, with which it signed a $1.2 billion outsourcing deal last year.

COMPUCOM SEEN AS BEST-IN-CLASS...CompuCom Systems, Inc. announced that its clients have positioned CompuCom at the forefront of companies offering superior service quality and delivery in the recent Aberdeen Analyst Insight entitled “CompuCom vs. Best-in-Class: A Focus on Service Quality and Delivery in 2008.” The finding was derived from research collected from more than 280 global organizations that participated in a recent study by Aberdeen, a Harte-Hanks Company entitled, “ITSM: IT Transforms Itself into a Service.” CompuCom clients were benchmarked against other best-in-class organizations surveyed in the original report to chart how both organization subsets are leveraging multiple capabilities and technology enablers to develop strategic ITSM solutions.

SUTHERLAND ACHIEVES P-CMM LEVEL 5...Sutherland Global Services has become the first pure-play BPO to be assessed at maturity level 5 of the P-CMM (People Capability Maturity Model. The P-CMM framework was developed by Carnegie Mellon University to define the organizational maturity of people processes and practices. It is the only framework that addresses the needs of employees, their competencies, and the processes that need to be in place to ensure an organization is continuously improving and able to meet business needs effectively and efficiently and ranks on a scale of 1 to 5, with 5 being the highest achievable maturity level.

COMPASS BPO NAMED TO GLOBAL SERVICES 100...Compass BPO, a global organisation providing F&A and IT outsourcing solutions was named to the 2008 Global Services 100, an annual listing of the world's 100 most innovative service providers, as compiled by Global Services magazine and consulting firm neoIT.

Posted by jbowles at March 19, 2008 06:40 PM