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April 23, 2008
New Business
Sara Lee Corporation has renewed its infrastructure outsourcing services contract with HP for additional seven years and has extended management of operations in 10 countries to more than 35. As part of the new agreement, HP will supply Sara Lee with infrastructure outsourcing services, including central and local end-user support services. HP also will provide Sara Lee with data center and network services in Europe, the Middle East and Africa, Latin America and Asia.
Convergys Corporation has signed contract renewals and expansions with two leading financial services companies. Under terms of these renewed and expanded contracts, Convergys will provide additional live-agent support for on-going customer service, retention programs, and back office solutions, including multi-language customer care for client customers speaking Spanish, Cantonese, Korean, Japanese, Mandarin, and English. Cumulatively, the contracts are valued at more than $85 million over the next three years.
Posted by jbowles at April 23, 2008 07:23 PM
