« May 2008 | Main | July 2008 »
June 25, 2008
Top Stories
FIDELITY TO HANDLE TI'S BENEFITS ADMINISTRATION...Fidelity Investments been chosen by Texas Instruments to provide the company with benefits administration. Under the five year agreement, which will commence in January 2009, Fidelity will provide health and insurance administration, health management tools, as well as recordkeeping services, for Texas Instruments’ (TI) defined contribution and defined benefit plans. More than 13,000 active TI employees, as well as retirees and their families, will have access to Fidelity’s health and financial benefits platform.
INFOSYS WINS SUPPLIERS AWARDS...Infosys Technologies has been recognized as a top supplier by a number of customers in recent months. Eastman Chemical has awarded Infosys its Supplier Excellence Award for the second year running, which “recognizes the breadth of IT services and capabilities provided as well as the significant contribution to customer satisfaction and overall collaboration”, according to Keith Sturgill, VP & CIO. The Boeing Company awarded Infosys a 2007 Boeing Performance Excellence Award (BPEA) for achieving gold level of performance. Infosys was one of fewer than 50 companies out of approximately 10,000 Boeing suppliers worldwide. Cummins Inc. selected Infosys as a Global Preferred Vendor for Information Technology. The Cummins and Infosys teams will deploy IT solutions that will help Cummins grow to more than $20 billion in revenue over the next several years. Here’s the press release:
ACCENTURE, AVANDADE WIN MICROSOFT PARTNER AWARD...Accenture and Avanade has won the 2008 Microsoft Enterprise Alliance Partner of the Year Award, it was announced today. The companies were chosen from an international field of top Microsoft partners who deliver market-leading customer solutions built on Microsoft technology.
Posted by jbowles at 07:40 PM
New Business
Missouri Employers Mutual (MEM) has selected HCL as the systems integrator for implementing Guidewire ClaimCenter as its new claims system. HCL will assist MEM in the configuration, integration, data conversion and claims reporting aspects of the Guidewire ClaimCenter implementation, serving as the firm's IT partner and driving its transformation in claims processing.
Posted by jbowles at 07:40 PM
International News
CSC has signed a two-year information technology contract extension with the Australian Department of Immigration and Citizenship (DIAC). The estimated value of the contract, which now runs through 2011, is $103 million (AUD$110 million).
Convergys Corporation has signed two transformational consulting contracts with Advanced Info Service PLC (AIS), the largest wireless operator in Thailand. Under the terms of the multi-year contracts, Convergys will provide advisory services to transform AIS’ customer relationships, using relationship management insight and technologies developed and applied as one of the world’s largest outsourced contact center companies.
IBM announced an expansion and extension of its current service agreement to manage Manulife Financial's information technology operations. The current agreement, which remains in effect until March 31, 2012, includes services for mainframe, midrange and desktop computers, as well as helpdesk support, business continuity and disaster recovery. The value of the expanded agreement to March 31, 2012 was not released.
IBM has signed a global five-year IT Services contract with Ericsson. IBM will manage application maintenance, development and operation for Ericsson, extending an existing contract signed in 2003.
Posted by jbowles at 07:39 PM
Advertising
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)668-6908 or send an email.
Posted by jbowles at 07:38 PM
June 18, 2008
Top Stories
BOMBARDIER RENEWS $1.2 BILLION CSC AGREEMENT...CSC has renewed its information technology (IT) outsourcing agreement with Bombardier Transportation, an operating group of Bombardier Inc. The new seven-year, $1.2 billion (€765 million) contract, which has an incremental value of approximately $944 million (€610 million), is an extension and expansion of services that began under a 2002 contract that was valued at $700 million over seven years. Under the new agreement, CSC will continue to provide Bombardier Transportation with a full range of infrastructure outsourcing services. These include desktop, service desk, network and application management services for more than 20,000 users at sites across 33 countries around the world.
WNS ACQUIRES BIZAPS...WNS (Holdings) Limited, a leading provider of global business process outsourcing (BPO) services, has acquired Business Applications Associates Ltd. (BizAps), a provider of SAP solutions to optimize ERP functionality for finance and accounting processes. The acquisition of BizAps will enable WNS to further assist global customers in transforming shared services finance and accounting functions, such as purchase-to-pay and order-to-cash. Based in the UK and U.S., with development capability in China, BizAps offers SAP optimization services and SAP certified solutions designed to simplify SAP roll-out and enhance functionality for internal and outsourced shared services centers.
NEUSOFT LAUNCHES NEW SOFTWARE PARK IN CHINA...Neusoft Corporation, the largest offshore software and service outsourcing provider in China, inaugurated another software park at the Dalian High-tech Industrial Zone. Designed to expand its operations and accelerate its globalization process, this facility, the second of its kind invested in by Neusoft in
Dalian, may house 10,000 engineers and will become, combined with the previous one, a software & service global delivery center to facilitate its
fast-growing offshore-outsourcing operations.
Posted by jbowles at 07:37 PM
International News
Meggitt PLC has selected EDSto host and manage Meggitt’s new SAP system. The SAP system will serve as Meggitt’s standard, global enterprise resource planning (ERP) platform. Headquartered in the UK, Meggitt is an international group which designs and manufactures high performance components and systems for aerospace, defence and energy markets. The group employs over 8,000 people. Financial terms of the agreement are not being disclosed.
BancTec, a global provider of advanced, high volume document and payment processing solutions and services, has been selected by EDS to provide it with an outsourced check clearing platform in the United Kingdom. BancTec will provide the clearing solution in partnership with EDS over the next 10 years, jointly providing a service for one of the world's largest financial services firms.
Posted by jbowles at 07:36 PM
Alliances
BPO Management Services has signed a strategic relationship agreement with Tectura, a Microsoft partner and global services company providing Microsoft-based technology solutions. Under the terms of the agreement, BPO Management Services (BPOMS) will make its human resources outsourcing solutions available to Tectura's North American clients, which are mid-market companies as well as divisions of larger enterprises.
Posted by jbowles at 07:36 PM
Advertising
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)668-6908 or send an email.
Posted by jbowles at 07:35 PM
June 11, 2008
Top Stories
BT SIGNS $650 MILLION DEAL WITH P&G...BT has signed a five year contract with Procter & Gamble (P&G) to provide and manage a broad and integrated portfolio of services in support of P&G's information technology (IT) requirements. The agreement is valued at 650 million USD. With the agreement, BT will provide and manage P&G's local and wide area network infrastructure across more than 1,100 locations in more than 82 countries. In addition, BT will migrate these services to a state-of-the-art, high-speed, Internet Protocol (IP)-based global MPLS (multiprotocol label switching) infrastructure. BT will also provide and manage perimeter security and firewall services, conferencing, remote access, voice and IP telephony services, and Internet services to support P&G's IT requirements.
COGNIZANT ACQUIRES CONSULTING FIRM...Cognizant announced the acquisition of substantially all of the assets of Los Angeles, CA-based Strategic Vision Consulting, Inc. (SVC), a leading management and technology consulting firm with over 60 employees serving the media and entertainment industry. Terms of the transaction were not disclosed. SVC focuses on high-impact consulting and systems implementation for leading media and entertainment companies, including the major studios,
broadcasters, post-production facilities and interactive media companies.
GENPACT LAUNCHES IT TRAINING JV...Genpact and NIIT, a leading Global Talent Development Corporation, announced the launch of a joint venture — NIIT Institute of Process Excellence Ltd — to address the increasing demand for skilled workers in the business & technology services industry by providing training programs in relevant areas. The new company will initially offer training programs in areas such as business processes, language skills and business communication, and intends to add additional offerings in other areas including finance and accounting, banking, insurance and supply chain.
Posted by jbowles at 07:07 PM
New Business
IBM announced a 10-year, $324 million Business Transformation Outsourcing (BTO) agreement with Bristol-Myers Squibb to transform and support many of the company's global human resource (HR) functions. The contract with IBM will allow Bristol-Myers Squibb to provide flexible and available HR services to ensure that its employees across the globe have access to information and services wherever they may be.
ICAP plc, the world’s premier interdealer broker, has selected Accenture to develop and maintain its European Union credit-trading platform under a five-year application outsourcing agreement. Accenture will provide technology development and outsourcing services to ICAP through its Global Delivery Network, which includes more than 50 delivery centers across five continents.
Posted by jbowles at 07:06 PM
International News
Orange Business Services signed a €160 million, 7-year outsourcing agreement with Numonyx, a leading flash memory provider, to implement and manage a significant part of its information and communications technology (ICT) infrastructure. Launched March 31, Numonyx is the result of the merger of the non-volatile Flash memory activities of Intel and STMicroelectronics and is headquartered in Switzerland.
Orange Business Services implemented the messaging and Web services infrastructure in only a few months to be ready for the company’s launch and is now connecting approximately 7,000 Numonyx employees across 20-plus sites, with major locations in China, Israel, Italy, Malaysia, Philippines, Singapore and the U.S. At launch date, the data center for the core financial and HR business applications was fully operational, allowing Numonyx to manage its financial and HR information independent from the parents.
Capgemini has signed a two-year contract extension with Hydro One Networks Inc., a large North American transmission and distribution electric utility, to provide Smart Metering services for the company’s Automated Metering Infrastructure (AMI) program, including, program management, process design, systems, integration and infrastructure management. This contract reinforces Capgemini’s in-depth knowledge of the market and its industry-leading experience with Smart Metering implementation across North America.
Posted by jbowles at 07:05 PM
Alliances
BPO Management Services, Inc., a full-service business
process outsourcing company focused on serving middle-market enterprises, signed a strategic relationship agreement with Tectura Corp., a leading Microsoft partner and global services company providing
Microsoft-based technology solutions.Under the terms of the agreement, BPOMS will make its human resources
outsourcing solutions available to Tectura's North American clients, which are mid-market companies as well as divisions of larger enterprises.
Posted by jbowles at 07:05 PM
Advertising
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)668-6908 or send an email.
Posted by jbowles at 07:00 PM
June 04, 2008
Top Stories
ACS COMPLETES TMS ACQUISITION...Affiliated Computer Services, Inc. has successfully completed the acquisition of Transportation Management Systems (TMS), a business unit of Orbital Sciences Corporation for $42 million which was funded with cash on hand. The acquisition allows ACS to expand its global public transit service capabilities with TMS, the nation's leading provider of Global Positioning System (GPS)-based fleet management systems. ACS is now the only company capable of providing both fare collection and fleet management system capabilities for governments and enterprises in the fastest-growing segment of the transit market.
WNS NAMES NORTH AMERICA MD...WNS (Holdings) Limited., a leading provider of global business process outsourcing (BPO) services, announced the appointment of Steve Reynolds as Managing Director, North America, a new position created to further drive sales and revenue growth in the North American market.
WIPRO GOES CARBON NEUTRAL...Wipro Technologies, the global IT services division of Wipro Limited hosted the first ever Carbon Neutral event by an Indian IT company at Florida recently. Wipro as a responsible and an ecologically conscious organization made Mandala 2008, an annual customer forum event, completely carbon neutral.
Posted by jbowles at 07:23 PM
New Business
Accenture is part of the Lockheed Martin team to which the Federal Bureau of Investigation awarded a 10-year contract worth potentially $1 billion to develop and implement the FBI’s Criminal Justice Information Services (CJIS) Division’s Next Generation Identification (NGI) Program, an enhanced identification system utilizing biometric technology. As a team member, Accenture will provide its knowledge and experience in business architecture, training, service-oriented architecture and biometric interoperability to help the Lockheed Martin team provide the FBI with a holistic NGI solution designed to address people, processes and technology.
Perot Systems Corporation announced a Revenue Cycle Outsourcing agreement with Hawaii Medical Center, LLC. Perot Systems will assist Hawaii Medical Center with its goal of improved financial results while simultaneously allowing Hawaii Medical Center to focus on its core mission of providing superior healthcare. Financial details of the agreement were not disclosed.
CSC is one of 14 large firms that have been awarded the ENCORE II contract from the Defense Information Systems Agency (DISA) to provide a comprehensive range of information technology (IT) support services. The new agreement has a five-year base period and five one-year options, bringing the total combined ceiling value of the contract for all 14 large and 12 small business firms to $12.225 billion.
EDS has also been contracted to support the DISA ENCORE II contract by providing net-centric services. EDS is one of 26 companies that may compete for task orders under the $12.22 billion multiple-award, Indefinite Delivery/Indefinite Quantity contract.
Sinai Health System, located in Chicago has extended its relationship with the global information technology provider. Perot Systems began its revenue cycle outsourcing relationship with Sinai Health System five years ago, and in that period of time its team of revenue cycle professionals has enabled Sinai Health System to achieve significant financial and operational improvements.
Posted by jbowles at 07:22 PM
International News
Sunrise, the second largest telecommunications provider in Switzerland, is outsourcing the operation of its mobile, fixed and data networks to Alcatel-Lucent as of August 1, 2008. By turning over its network to Alcatel-Lucent, Sunrise expects to ensure the long-term high quality deployment and management of the network as well as significantly save operational costs. The contract includes the transfer of 290 employees. The value of the agreement is approximately 340 million euros over 7 years, depending on the final scope of the project.
Orange Business Services signed a €160 million, 7-year outsourcing agreement with Numonyx, a leading flash memory provider, to implement and manage a significant part of its information and communications technology (ICT) infrastructure. Launched March 31, Numonyx is the result of the merger of the non-volatile Flash memory activities of Intel and STMicroelectronics and is headquartered in Switzerland.
Verizon Business and Swisscom, Switzerland's leading telecommunications provider, announced an alliance that will provide enhanced global service and support capabilities to Swiss multinational companies and companies with operations in the Swiss market. Under the alliance, a specialist team drawn from both companies will be created to serve joint Swisscom and Verizon Business multinational customers. The new team will offer customers a single point of contact to fulfill both their local and global communications requirements.
ITC Infotech is rapidly increasing its portfolio of services and solutions for the Media and Entertainment industry. ITC Infotech delivers its outsourcing model and comprehensive suite of solutions to enable media and entertainment houses effectively monetize and deliver their media assets over multiple distribution channels. The ‘ITC Infotech Information Architecture and Design’ service caters to the needs of the Media and Entertainment industry to accurately describe and catalog vast repositories of digitized but unstructured assets.
Posted by jbowles at 07:21 PM
Advertising Information
Outsourcing Alert reaches 50,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: (508)668-6908 or send an email.
Posted by jbowles at 07:18 PM
