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August 27, 2008
New Business
CSC announced that a leading provider of group life, health insurance and other insurance products has extended its business process outsourcing (BPO) services agreement with CSC to support a large block of individual life insurance policies recently converted from group policies. The insurer will replace its manual processes and a non-strategic system with CSC’s platforms and services, enabling the company to focus more on its core group products. This competitive win continues a 10-year relationship during which CSC has provided full BPO support, including a customer call center, policy administration and claims services for the client’s group life conversions.
Convergys Corporation announced that a leading Canadian company with millions of customers has awarded Convergys a new three-year contract valued at $15 million for its state-of-the-art Relationship Management Solutions. Convergys will provide top-tier customer service and technical support in two languages to the client’s B2B customers. The work will be performed in Convergys’ Canadian contact centers.
Posted by jbowles at August 27, 2008 07:28 PM