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September 17, 2008

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MULTINATIONAL COMPANIES EMBRACING LEARNING SERVICES OUTSOURCING...Although labor cost savings is a factor, companies – particularly large, multinational firms – are outsourcing employee training to retain focus on strategy and achieve tangible business outcomes, according to a new Everest Research Institute study. The Institute’s study, Learning Services Outsourcing (LSO): Accelerating the Learning Curve, examines a “quietly” growing but strong market in which companies adopting LSO typically gain more than 15 percent direct cost savings and, in some cases, savings in excess of 30 percent. Even more significant, companies are using LSO to produce tangible business results, such as quicker time to market. The study includes analyses of the LSO market and key business drivers, buyer trends, transaction characteristics and buyer case studies. An analysis of the supplier landscape is also available.

BT EXPANDS HP CONTRACT BY $660 MILLION...BT has signed a $660 million contract amendment with HP to extend the transformation of its technology environment, reinforcing BT’s ability to meet customer needs today and into the future, while delivering significant cost reductions. The contract extends the companies’ current agreement for the next 7.5 years, whereby HP will continue to provide, deploy and support BT’s servers and storage. Under the agreement, HP also will continue to deliver Service Desk and End User Services to a population in excess of 100,000 users across BT in the United Kingdom.

3FORWARD LAUNCHES INDIRECT SALES OFFERING...3forward, a Dallas-based growth services firm specializing in sales, marketing and alliances for IT services and outsourcing companies, has introduced new Indirect Sales offerings to help position IT Providers for increased revenues from the global outsourcing market. IT outsourcing is one of technology’s largest markets, currently estimated at $162 billion annually in the US and $517 billion globally. Despite its size, many niche or specialized Solution Providers find it difficult to penetrate this market because buyers often require capabilities and scale beyond what they alone possess. 3forward’s Indirect Sales Models create alternative paths to the outsourcing market by aligning IT Providers with global suppliers and leading outsourcers.

BPO MANAGEMENT ACQUIRES HEALTHAXIS...BPO Management Services Inc. will acquire Healthaxis, one of the industry's longest serving providers of ASP hosted healthcare IT solutions and BPO services, dating back over 30 years. As a result of the transaction, Healthaxis will become the Healthcare division of BPOMS, complementing BPOMS' existing operations for Human Resources Outsourcing (HRO) consulting, Enterprise Content Management (ECM), and IT infrastructure outsourcing (ITO). Healthaxis is an innovative provider of technology-enhanced, integrated business process solutions and services, including claims and benefit administration applications, web-enabled software solutions and outsourced claims related services for health benefit administrators and health insurance claims processors.

Posted by jbowles at September 17, 2008 07:06 PM