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October 15, 2008
International News
Indian Telecom Bharti Airtel announced a strategic outsourcing agreement with IBM to further enhance its customer service experience for its top-end platinum customers through process and technology innovation. The six-year Q3 contract for outsourcing contact services to IBM's Managed Business Process Services (MBPS) unit would involve augmentation of Airtel's sales, customer service, and back office capabilities.
Posted by jbowles at October 15, 2008 07:01 PM