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October 22, 2008

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EVEREST: ECONOMIC CRISIS DRIVING IT OUTSOURCING M&A ACTIVITY...The slowdown of the US economy, convergence of market models for infrastructure outsourcing, and Indian suppliers' move up the ADM value chain are likely to have the most profound effects on merger and acquisition activity in the IT outsourcing (ITO) sector, according to the Everest Research Institute. The Institute study, Plugging the Gaps -- Mergers and Acquisition in IT Outsourcing, includes analysis of IT Outsourcing market changes and trends driving M&A activity, examines 114 recent M&A engagements, and leverages the Institute's database of 300 tracked captives to analyze drivers of M&A in ITO and forecast likely future acquirers and targets.

To read an extract of the Plugging the Gaps -- Mergers and Acquisition in IT Outsourcing, purchase the report, or inquire about other research services, please visit the website, email info@everestresearchinstitute.com or call +1-214-451-3110.

TATA NET RISES MODESTLY...Tata Consultancy Services Ltd., India's largest software exporter, reported that net income rose 1.2 percent to 12.6 billion rupees ($256 million), or 12.89 rupees a share, in the three months ended Sept. 30 from 12.5 billion rupees, or 12.74 rupees, a year earlier. During Q2, there was a gross addition of 9,682 employees (net 5,328) of which 6,673 were trainees and 1,587 were lateral recruits in India and 1,422 employees were added in overseas subsidiaries and branches. The total employee base is 121,610 professionals and 52% of the workforce has more than three years experience.

EDS EXPANDS MULTIVENDOR MANAGEMENT SERVICES...EDS announced the expansion of its Contact Center Managed Services to include features that integrate people, processes and technology, enabling clients to manage multiple vendors and improve the customer experience. The Multivendor Management (MVM) capabilities, an expansion of the company's Customer Relationship Management (CRM) Services, provide a framework for successfully governing multiple service providers in complex contact center environments. The company says that by addressing the challenges companies face when delivering a consistent customer experience across multiple locations, business or product groups, and contact center service providers, MVM can reduce costs, improve revenue, increase customer satisfaction and ultimately deliver a consistent customer experience.

MAHINDRA AWARDED HIGHEST HBS AWARD...Anand G. Mahindra, vice chairman and managing director of the Indian multinational Mahindra & Mahindra was among five distinguished graduates upon whom Harvard Business School conferred its highest recognition, the Alumni Achievement Award, as part of its Centennial Celebration. The other honorees were John Doerr, a partner in the venture capital firm Kleiner Perkins Caufield & Byers; Jeffrey R. Immelt, chairman & CEO of General Electric; Meg Whitman, former president & CEO of eBay; and James D. Wolfensohn, former president of the World Bank.

API OUTSOURCING LAUNCHES ENHANCED FAO PRODUCT...API Outsourcing, Inc., a leading finance and accounting outsourcing (FAO) provider of document management, accounts-payable processing solutions and billing, has launched API's Archive Link Service, a new service will enhance customers' ability to seamlessly retrieve and view their archived documents stored on API's document archive systems. This new service utilizes technology which will make document retrieval easy and efficient through any clients' ERP system. API has already implemented this service for a number of its customers with a variety of ERP systems.

Posted by jbowles at October 22, 2008 07:27 PM