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November 26, 2008
New Business
Accenture will provide Xcel Energy with application management services under a multi-year application outsourcing agreement. Terms of the contract were not disclosed. Under the agreement, Accenture will provide application maintenance and software development for Xcel Energy’s customer care, meter systems and human resources/payroll applications. Xcel Energy will leverage Accenture’s deep experience in the utilities sector and in application outsourcing services to increase its operational performance and enhance its customer service.
EDS, an HP company, and Guthy-Renker, one of the world’s largest direct response marketers, announced a four-year, $531 million contract extension and expansion to the companies’ 13-year relationship. The new agreement for consumer direct business process outsourcing (BPO) services supports Guthy-Renker’s growing customer base in the United States, Canada, Australia, New Zealand and other international territories. Since 1995, EDS has provided Guthy-Renker with consumer direct services that span order and payment processing, warehouse and fulfillment, and call center/customer service to support its global operations and growth.
Centegra Health System and Perot Systems Corporation announced a long-term information technology services agreement in which Perot Systems will support the organization with the implementation of a range of business strategies -- including an advanced clinical system for the Illinois-based health system. Under the agreement, Perot Systems will assume responsibility for Centegra's information technology platform. Additionally, Perot Systems' deep healthcare expertise will enhance Centegra's ability to provide outstanding service for its patients, and increase the efficiency of its IT processes and support services, improving its ability to control costs.
Posted by jbowles at November 26, 2008 06:52 PM