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December 17, 2008
International News
Convergys Corporation announced that leading telecommunications provider Orange UK, which has over 17 million subscribers, has signed an extended contract for Convergys’ industry-leading customer management solutions. Orange UK has been working with outsourcing partners in India since 2005. In June 2008, Orange UK made a strategic announcement that it would halt the expansion of off shoring its customer service support for mobile and broadband customers to re-focus on delivering some selected customer service processes from contact centers located in the UK.
AstraZeneca has awarded Infosys a five year, multi-million dollar global sourcing deal. AstraZeneca, headquartered in London, is one of the world's leading pharmaceutical companies with sales of $29.55 billion. Under the agreement, Infosys will deliver end-to-end application maintenance services to AstraZeneca’s global operations in areas such as manufacturing, supply chain, finance, human resources and other corporate functions. The deal is a part of AstraZeneca’s transformation initiative to accelerate innovation and bring products to market faster, and will help improve its operational efficiency significantly.
IBM announced a five-year IT outsourcing agreement with Madhav Nagrik Sahakari Bank, one of the leading co-operative banks in the state of Rajasthan in India. As part of the agreement, IBM will host and manage the IT infrastructure to help the bank focus on its aggressive expansion plans while reducing its huge capital expenditure. Signed in the third quarter of 2008, this agreement is the first of its kind for IBM in Rajasthan. IBM is focused on the small and medium businesses including those based in small towns like Sirohi, where the bank is headquartered.
Atos Origin has won an outsourcing contract to provide IT support at over 120 English Heritage sites and offices across the UK from Tintagel Castle in Cornwall via Stonehenge in Wiltshire to Hadrians Wall in Northumberland.
Posted by jbowles at December 17, 2008 07:37 PM