Outsourcing Alert http://www.outsourcing-alert.com/ en 2010-03-10T19:38:59-06:00 Top Stories http://www.outsourcing-alert.com/#001249 HP REVISES FIRST QUARTER EARNINGS ON LITIGATION CONCERNS...HP has revised its previously announced financial results for its first fiscal quarter ended Jan. 31, 2010, following developments in litigation involving Electronic Data Systems Corporation (EDS), a company that HP acquired in August 2008. The revisions reflect an increase in the amount of the contingency reserve previously established in connection with the litigation and resulted in a negative impact on HP's first quarter net earnings of approximately $73 million, or $0.03 per diluted share. EDS and one of EDS's subsidiaries are defendants in litigation filed in the United Kingdom by Sky Subscribers Services Limited and British Sky Broadcasting Limited (BSkyB) in 2004 relating to a customer relationship management project that was awarded to EDS in 2000.

CONVERGYS SELLS HR LINE OF BUSINESS...Convergys Corporation has signed a definitive agreement to sell its Human Resources Management (HRM) line of business to NorthgateArinso, a leading global human resources software & services provider, for approximately $85 million in cash at closing and $15 million in cash over three years. With its world headquarters in the United Kingdom, NorthgateArinso has offices in 31 countries on five continents delivering services in over 70 countries through a network of eight Service Delivery Centers. NorthgateArinso's approximately 5,000 staff members serve more than 20 percent of the FORTUNE Global 500 companies, and it is one of the five largest HR service providers in the world.

INTELENET ACQUIRES UK BACK OFFICE GROUP...Intelenet, an Indian BPO firm controlled by the US private equity group Blackstone, has acquired the back office operations of the UK transport company for £45m. Intelenet will now be responsible for customer management, ticket issuing and back-office processing across rail franchises including FirstCapitalConnect, First ScotRail and First Great Western. The aim to increase FirstInfo’s UK employees from 300 up to 2,000 in two years.

PATNI CLAIMS HR AWARD...Patni Computer Systems received the award for "Innovative Retention Strategies" at the World HRD Congress 2010. The prestigious global HRD event, which honors organizational transformation and development, saw a congregation of 189 companies from over 25 countries.

]]> jbowles 2010-03-10T19:38:59-06:00 New Business http://www.outsourcing-alert.com/#001248 R.R. Donnelley & Sons Company has been awarded a $375 million multiyear agreement to provide college textbook printing, graphic management services, packaging, on demand printing and other services to Cengage Learning. Cengage Learning will draw on RR Donnelley's domestic and international capabilities as it helps the publisher deliver highly-customized learning solutions for colleges, universities, instructors, students, libraries and other users under a portfolio of well known company and imprint brands that include Brooks/Cole, Course Technology, Delmar, Gale, Heinle, Schirmer, South-Western and Wadsworth.

Affiliated Computer Services, Inc. (ACS), a Xerox company, has been awarded a competitively bid contract to provide parking citation processing and collections services for the Los Angeles County Sheriff's Department (LASD). The five-and-a-half year contract extends one of ACS' longest client relationships, now in its 27th year. As part of the new contract, ACS is providing continued innovation to the department through updated technology, including handheld devices for Sheriff Parking Control Officers to issue citations, as well as a fleet of automated license plate recognition units.

]]> jbowles 2010-03-10T19:38:39-06:00 International News http://www.outsourcing-alert.com/#001247 Wipro Technologies, the global IT services business of Wipro Limited has entered into a seven year strategic agreement with The Main Street America Group, a leading provider of commercial, personal and surety insurance products exclusively, sold through independent agents to individuals, families and small businesses in 24 US states. Main Street will engage with Wipro for applications development, maintenance and quality assurance using Wipro's CMMi Level 5 quality services.

]]> jbowles 2010-03-10T19:38:22-06:00 Advertising Information http://www.outsourcing-alert.com/#001245 Outsourcing Alert reaches 75,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: 781.929.1961 or send an email.

]]> jbowles 2010-03-10T19:35:33-06:00 Top Stories http://www.outsourcing-alert.com/#001242 IBM ACQUIRES MORTGAGE BPS FIRM...IBM has finalized its acquisition of the core operating assets of Wilshire Credit Corporation from Bank of America Corporation. The initial agreement to acquire Wilshire assets was announced on October 5, 2009. The acquisition strengthens IBM's commitment to mortgage business process services that improve clients' flexibility, competitiveness, and ability to manage their businesses more effectively through dynamic market cycles. As part of the closing process, Bank of America will retain Wilshire's mortgage servicing rights and related assets.

XEROX TOUTS EXPANDED HEALTHCARE SERVICES... The recent acquisition of Affiliated Computer Services, Inc. makes Xerox Corporation the largest provider to manage all document and business process needs within a healthcare organization - from clinical and operational to financial and administrative. Xerox works with healthcare organizations to manage documents that support their business, such as forms, medical records, manuals and patient educational materials. Through ACS, now a Xerox company, it also manages all aspects of healthcare programs, healthcare IT, clinical workflows, administration and patient accounting, care and disease management, and business office and revenue cycle operations. The result, the company says, is improved access to information, new opportunities for cost savings, and outstanding customer service.

EVEREST: FAO GROWTH TO REGAIN TRACTION THIS YEAR...The Finance and Accounting Outsourcing (FAO) market in 2010 is expected to resume a growth trajectory more similar to pre-recessionary levels, moving towards 20 percent and reach nearly US$3.7 billion in annual contract volume (ACV), according to the Finance & Accounting Outsourcing Annual Report 2010 by Everest, a global consulting and research firm. To read an extract, purchase the report, or inquire about other research services, please visit Everest Research Institute, contact by e-mail, or call +1-214-451-3110.

]]> jbowles 2010-03-03T17:36:55-06:00 International News http://www.outsourcing-alert.com/#001239 NII Holdings, Inc., a leading provider of mobile communication services operating under the Nextel brand in Latin America, has selected HP Enterprise Services to manage its applications and technology infrastructure support services throughout Latin America. The agreement covers the management of NII's IT applications and infrastructure across its operations in Argentina, Brazil, Chile, Mexico, Peru and headquarters in the United States.

ExlService Holdings, Inc. has closed the acquisition of American Express' Global Travel Service Center (GTSC) operations on March 1, 2010. In conjunction with the closing, EXL will begin delivering service for American Express under a new eight-year agreement to service American Express Business Travel's back-office and estimates achieving more than $160 million in revenues over the life of the contract.

Delhaize Belgium has awarded Accenture a multi-year contract to support the implementation of an integrated supply chain enterprise resource planning (ERP) platform. Financial terms of the agreement were not disclosed. Drawing on its global systems integration experience, Accenture will collaborate with Delhaize Belgium to implement the new platform that will enable the retailer to standardize their supply chain transactions, leading to increased efficiency and productivity.

]]> jbowles 2010-03-03T17:35:03-06:00 Advertising Information http://www.outsourcing-alert.com/#001237 Outsourcing Alert reaches 75,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: 781.929.1961 or send an email.

]]> jbowles 2010-03-03T17:33:24-06:00 Top Stories http://www.outsourcing-alert.com/#001235 HP NAMES HEAD OF ENTERPRISE SERVICES...HP has appointed Tom Iannotti, currently managing director and senior vice president of Americas and Enterprise Business at HP, to lead HP Enterprise Services. Joe Eazor, who currently runs Enterprise Services, will become senior vice president of Corporate Growth Initiatives in the Office of Strategy and Technology at HP. Both changes are effective immediately. In his new position, Iannotti will be responsible for driving growth in HP Enterprise Services, which delivers applications, business processing and outsourcing services. Iannotti previously managed services for Compaq and HP and has over 30 years of global and regional leadership experience in the Americas, Europe and Asia. He will continue to report to Ann Livermore, executive vice president of the HP Enterprise Business.

DONNELLY TO ACQUIRE BOWNE & CO...R.R. Donnelley & Sons Company will acquire Bowne & Co., Inc., a provider of shareholder and marketing communications servicesfor approximately $481 million, or $11.50 per share. The agreement has been approved by the Boards of Directors of both companies. The acquisition is expected to be accretive to RR Donnelley's earnings in the first full year after the closing of the transaction, which is expected to occur in the second half of the year. The completion of the transaction is subject to customary closing conditions, including regulatory approval and approval of Bowne shareholders.

CIBER ANNOUNCES STOCK REPURCHASE...CIBER, Inc. announced its Board of Directors has authorized the purchase of up to $5 million of common shares in 2010. CIBER purchased 1.4 million shares of common stock in open-market transactions in 2009. CIBER uses this program to support shares being purchased in its Employee Stock Purchase Program and to mitigate the dilution of shares outstanding by stock options.

]]> jbowles 2010-02-24T17:18:05-06:00 New Business http://www.outsourcing-alert.com/#001234 BancTec Inc., a global provider of advanced, high-volume, document and payment processing solutions and services, has gone into production with a major rollout of its CenterVision solution for Public Works and Government Services Canada (PWGSC). CenterVision, which is BancTec's global platform for processing and managing multiple streams of in-bound information, will improve the agency's efficiency and speed of service as it processes approximately 6 million paper, fax and electronic documents per year for the country's federal employee pension plan, Superannuation Pension Transition and Client Services.

CSC has extended its business process outsourcing (BPO) services agreement for six-years with Sunshine State Insurance Company to support its personal and commercial property business. Under the agreement, CSC will provide an enhanced technology platform that automates underwriting process enabling agents to conduct business with Sunshine State.

]]> jbowles 2010-02-24T17:17:43-06:00 International News http://www.outsourcing-alert.com/#001233 Accenture will provide ITV plc, the UK's leading advertiser-funded, free-to-air broadcaster, with core IT service management, infrastructure. and application management services under a five-year agreement ITV plans to transition its desktop services, help desk, and data center management to Accenture later this year. Financial terms of the five-year agreement were not disclosed. Accenture demonstrated its industry vision and capabilities to ITV at the Accenture Innovation Center for Broadband, a specialized facility based in Rome that serves clients who seek innovative video solutions that can be quickly transformed from ideas to reality. At the Center, a team of specialists design and deploy complex solutions for leading media organizations across Europe.

NII Holdings, Inc., a leading provider of mobile communication services operating under the Nextel brand in Latin America, has selected HP Enterprise Services to manage its applications and technology infrastructure support services throughout Latin America. The agreement covers the management of NII's IT applications and infrastructure across its operations in Argentina, Brazil, Chile, Mexico, Peru and headquarters in the United States.

Unisys Corporation announced that its Australian subsidiary has been awarded a five-year contract by the West Australian Public Trustee to provide support and enhancements for its Management Accounting Trust Environment (MATE) application. The contract for an initial three-year period, with the option of two one-year extensions, commenced December 2009 and was awarded following a competitive bid process. It builds on an eight year-relationship during which Unisys has built, supported and modernised the core Public Trustee application that underpins the organisation.

Wipro Ltd, and leading public sector bank Punjab and Sind Bank (PSB) today announced that they have signed a 10-year contract for comprehensive IT outsourcing services for PSB. Wipro will be responsible for System Integration, provisioning and management of Finacle core banking solution and enterprise applications. This would include 24*7 management of the entire underlying IT infrastructure covering computing platforms and networking. As part of the program, Wipro will also undertake commissioning and management of the Data Centre and the Disaster Recovery centre, and Service and Support for the Bank. The solution is expected to completely transform the bank's IT landscape in terms of improved agility for offering innovative banking services.

Intelenet, one of the world's largest business process outsourcers, has been recognised by the International Association of Outsourcing Professionals (IAOP) as a Leader in its 2010 Global Outsourcing 100 list. This marks the second year in a row Intelenet has been placed in the Leader's category. The Global Outsourcing 100 is an annual ranking of the world's best outsourcing service providers and advisors.

]]> jbowles 2010-02-24T17:17:25-06:00 Advertising Information http://www.outsourcing-alert.com/#001231 Outsourcing Alert reaches 75,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: 781.929.1961 or send an email.

]]> jbowles 2010-02-24T17:16:22-06:00 Top Stories http://www.outsourcing-alert.com/#001229 WIPRO WINS GLOBAL IMPACT AWARD IN ATLANTA...Wipro Technologies, the global IT Services business of Wipro Limited has received the Metro Atlanta Chamber of Commerce Global Impact award. Global Impact Awards are presented annually by the chamber, honoring companies that helped attract, retain or expand international business in the metro area each year. Wipro won in the category of Economic Development - Foreign Direct Investment - for success in job creation and positive impact on Atlanta's economy in 2009.

CHAIRMAN & CEO OF ARIBA TO ADDRESS ENABLING AGILITY AT SIG GLOBAL SUMMIT...At SIG's Global Sourcing Summit, March 30 - April 1, Robert Calderoni, Ariba Chairman and CEO, will discuss with SIG President and CEO Dawn Tiura Evans today's age of perpetual volatility and how sourcing organizations can improve agility, weather the current downturn, and compete as conditions improve. Corporate users who are first-time attendees may participate in the Summit to sample the benefits of SIG membership. The Summit brings together senior-level outsourcing executives to share proven best practices in a no-selling, non-commercial environment. Review the Summit agenda, including 40 breakout sessions, here.

EVEREST Q4 REPORT: OUTSOURCING MARKET CONTINUES TO SIGNAL GLOBAL RECOVERY...The outsourcing and offshoring market witnessed continued trends of global recovery as evidenced by sustained global transaction activity led by buyers in the United States and Europe, continued captive growth, increased hiring by leading Indian suppliers, and other indicators, according to the Market Vista: Q4 2009 report by Everest, a global consulting and research firm. Everest's quarterly study on global outsourcing and offshoring activity reports transaction volume in the fourth quarter was similar to the third quarter, but a few mega-deals pushed annual contract value (ACV) up 72 percent to about US $4 billion.

]]> jbowles 2010-02-17T17:03:58-06:00 New Business http://www.outsourcing-alert.com/#001228 CSC announced a six-year extension to its business process outsourcing (BPO) services agreement with Sunshine State Insurance Company, St. Augustine, Fla. Under the extension, CSC will support Sunshine State's personal and commercial property business through January 2016 from an upgraded technology platform that automates more of the underwriting process, making it easier for agents to conduct business with the company. This contract was awarded to CSC during the company's fiscal 2010 second quarter.

Kofax plc will provide a leading and fast growing international airline based in the Middle East with a distributed invoice capture solution. The value of the contract to Kofax is approximately $200,000. The airline will use Kofax software to capture, classify and extract data from approximately 2 million paper and electronic invoices it receives annually at more than 55 global locations. The resulting data will then be sent to its central invoice processing center for validation before being exported into a Microsoft SharePoint based repository and workflow for further processing and payment.

]]> jbowles 2010-02-17T17:03:34-06:00 International News http://www.outsourcing-alert.com/#001227 IBM has signed an agreement with Daehan Steel Co., Ltd., one of Korea's leading steel makers, to embark on the second phase of the company's enterprise-wide business transformation project. The business transformation project is part of Daehan Steel's enterprise-wide innovation strategy to support the future growth of the company as "a total steel solution provider" focused on the fast-growing rebar manufacturing business.

]]> jbowles 2010-02-17T16:59:17-06:00 Advertising Information http://www.outsourcing-alert.com/#001225 Outsourcing Alert reaches 75,000 key decision-makers a week. For advertising information and rates, contact Peter Bowes. Tel: 781.929.1961 or send an email.

]]> jbowles 2010-02-17T16:02:59-06:00